Privacy Policy

1. Information We Collect

When you visit rightchewsfoods.com or place an order, we may collect the following types of information:

Information you provide directly:

• Name, email address, and phone number
• Billing and shipping address
• Payment information (processed securely through Shopify — we never store card numbers)
• Messages you send through our contact form
• Wholesale application details (business name, address, resale certificate)

Information collected automatically:

• IP address and general geographic location
• Browser type and device information
• Pages visited, time on site, and referral source
• Cookie and session data (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Respond to your questions, support requests, or wholesale inquiries
• Send promotional emails if you have opted in (you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraudulent transactions
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We share your information only with trusted service providers necessary to operate our business:

• Shopify — our e-commerce platform and payment processor. Shopify's privacy policy applies to how they handle your payment and order data. Visit shopify.com/legal/privacy.
• Shipping carriers (UPS, USPS, FedEx) — your name and address are shared to deliver your order.
• Google Analytics — anonymized usage data to help us understand how our site is used.
• Email service providers — to send transactional and marketing emails you have opted into.

We may also disclose information when required by law or to protect the rights and safety of Right Chews Foods and its customers.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your shopping cart between visits
• Keep you logged in to your account
• Analyze site traffic via Google Analytics
• Serve relevant ads if you have interacted with our site

You can disable cookies in your browser settings, though some features of the site (such as the shopping cart) may not function properly without them.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for seven years for tax and accounting purposes. You may request deletion of your account data at any time (see Section 6).

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at eat@rightchewsfoods.com. We will respond within 30 days.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. Our site is served over HTTPS, and all payment processing is handled by Shopify's PCI-compliant infrastructure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us

• Email: eat@rightchewsfoods.com
• Business: Right Chews Foods
• Location: Coral Springs, FL 33065, United States